Terms & Conditions

These are the full Terms & Conditions for the Customer's use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.

Introduction

This website is owned and operated by Super 5. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms & Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms & Conditions. Super 5 reserves, under sole discretion, the right to change these Terms & Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms & Conditions as they are written in this document. The Customer should check this document regularly.

Placing an Order

When the Customer places an order to purchase a product(s) from this website, this order is a formal offer to purchase the mentioned product(s). Upon receipt of the Customer's order, Super 5 will send the Customer a confirmation email illustrating that order in detail, including the price for delivery, if applicable. The confirmation email that Super 5 sends is neither a guarantee nor an invoice. A contract between the Customer and Super 5 will come into existence when Super 5 charge the Customer's credit or debit card for the purchase of the product(s).

Pricing

All prices on this website are in £ sterling and include V.A.T. where appropriate. Super 5 makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Super 5 reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases. In the event that Super 5 changes the price of an item due to an error, the following Terms apply. Super 5 will inform the Customers soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Super 5 shall refund the full amount in accordance with these Terms & Conditions. The Customer should be aware that a pricing adjustment due to a promotion, sale or other offer is not considered an error in price by Super 5 and the above Terms do not therefore apply. Super 5 is under no obligation to fulfil an order for a product that was advertised at an erroneous price. Ownership of goods does not pass into the hands of the Customer until Super 5 has received full payment.

Availability

Where a dispatch date is listed on this website, that date is subject to information received from the supplier of the item. Super 5 will not be held responsible if that item is delayed or cancelled, or if the content or cover art has changed. If a product(s) of an order cannot be fulfilled for any reason, Super 5 will cancel the necessary products from the Customer's order and all monies paid will be refunded to the Customer within 10 working days of the cancellation. Super 5 sells a number of special offer products on this website. The availability of these items is strictly on a ‘first come first served‘ basis. Super 5 will endeavour to fulfil every Customer's order; however, once the supply of the special offer item is exhausted and the Customer's order cannot be fulfilled, Super 5 will cancel the Customer's order and all monies will be refunded to the Customer within 10 working days of the cancellation. Super 5 will not be responsible for compensating the Customer for any other losses connected with the purchase of special offer products.

Delivery

Super 5 offers free standard delivery within the UK on all orders. When you place an order, we endeavour to ship your parcel within 24 hours. Please allow 3-5 days for your order to arrive. We offer a next day delivery service upon request and for an additional cost. Please contact us directly for a quote. Please note that with our next day service, we endeavour to despatch within one working day, which may not be the same day as the order is placed. This service is not available to all of the UK. All deliveries will be made to the address that the Customer gives for delivery of the product. Super 5 reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address or a PO Box. In this event, Super 5 will inform the Customer as soon as possible. Super 5 will not be liable for incorrectly entered address details by the Customer. It is the responsibility of the Customer to ensure the address details entered on the website or Customer account are correct. Super 5 will not be liable to the Customer in the event that Super 5 is prevented by circumstance from delivering product that the Customer has ordered. Super 5 does not ship orders outside the UK. If an order is placed outside the UK, Super 5 will cancel the order and any monies paid will be refunded within 10 working days.

Cancellation Rights

The Customer may cancel their order at any time before 7am the following day. For example, if you place your order at 5pm today, you may cancel the order at any time before 7am the next day. Any attempts to cancel order after 7am will not be possible, as orders will have already shipped. In the event that the Customer wishes to cancel their order, the Customer must inform Super 5 in writing. In the event that the Customer has unsealed the packaging on an item, the Customer's right to cancel no longer applies. Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Super 5 in its original packaging and in a resalable condition with all seals and wrappings. Should the Customer invoke their right to cancel, the following Terms apply. If Super 5 has not yet dispatched the product, Super 5 will cancel the Customer's order and any remaining monies will be refunded to the Customer within 10 working days after receiving the refund request in writing. If Super 5 has already dispatched the product, the Customer undertakes the responsibility to return that product(s) to Super 5. You will be responsible for the payment of the return postage of the unwanted product(s). The Customer must return the item to Super 5 within 14 days of receipt to qualify for a refund.

Defective Goods

On the very rare occasion that your item is damaged or faulty on receipt, please email us immediately and attach images of the fault or damage. Once authorised, we will then process a refund or exchange. If the item cannot be replaced, we will issue a full refund or store credit.

Fraudulent Claims

We take any fraudulent claims extremely seriously. If you are found or suspected of trying to defraud "Super 5 Stores" or any associated company, we will contact the relevant authorities and also take legal action, which will include further fees, including legal and administration costs.

Data Protection

Personal details provided by the Customer to Super 5 through this website will only be used in accordance with the Privacy Policy of Super 5. The Customer should read the Privacy Policy before using this website. By providing personal details to Super 5, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out On this site.

Intellectual Property

All content of this website is the property of Super 5 and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Super 5 retains the copyright for such material, or, where the owners of the material have licensed that material to Super 5, the copyright is retained by the owners themselves. The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website. All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Product Information

Please note that the information provided for product descriptions and ingredients has been supplied directly by the manufacturer. Super 5 is not liable for the accuracy of this information. Whilst we take every care to ensure the product information displayed on our website is correct, product recipes are regularly changed and this may affect nutrition and allergen information. Therefore you should always check product labels and not rely solely on the information presented on our website's product listings.

Other Information

The Customer must be over 18 years of age to buy product from this website. Super 5 reserves the right to correct any errors on this website, including description and image. Super 5 reserve the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer's order has been acknowledged. Super 5 reserves the right to decline to supply any individual or company without explanation. Super 5 reserves the right to suspend or terminate the Customer's use of this website at anytime without explanation. It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Super 5 will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law. If any single provision of these Terms & Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms & Conditions, which will continue to have full effect. The failure of Super 5 to exercise any right or remedy under these Terms & Conditions does not constitute a waiver of that right or remedy.

Content

If you submit any content to the website (i.e. product reviews), you agree to accept and comply with the following rules at all times.

You are wholly responsible for all content posted by you on the website. You must not post or upload any content or use the website in a way that breaches any law or infringes any organisation/individuals' rights. You agree to not post or upload any content or use the website in a way that is offensive, threatening, defamatory, obscene, harassing, false, misleading or unreliable.

We do not guarantee that we moderate any content posted to the website but we reserve the right to review/remove/edit any content at any time (including any blogs or comments). We also reserve our right to terminate your access to the website or any part of it.  Any comments submitted to the website are submitted without being edited. If you wish to report any content contributed to the website, please email us directly via the Contact Us page.

Jurisdiction

These Terms & Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms & Conditions, the Customer's use of this website or the supply of the product by Super 5.  

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